Research Drive users have unlimited access to support services, helping you make the most of our storage facilities. Online manuals provide information including suggestions for uploading, downloading and sharing data.
You can contact our helpdesk by telephone or email. Or schedule an appointment with one of our employees. Please carefully read the information on this page before submitting a ticket.
Please make sure you submit the following information with your support request:
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1. You are a researcher or regular user, consult your data steward at the library, research support or ICT department. 2. You are a data steward or administrator: This Servicedesk is manned during office hours (from 09:00 until 17:00). |
For support: This Servicedesk is manned during office hours (from 09:00 until 17:00). |
Research Drive is using the ownCloud software. OwnCloud provides extensive online documentation on how to use it. You can find it at: Owncloud User Manual. |
For Research Drive, the Edge, Firefox, Chrome, Safari and Opera browsers are supported. The Microsoft Internet Explorer browser is not supported by Research Drive. |
If some problem persists while using Research Drive with your OwnCloud client, you might be asked to send the client log.
Hit F12 on your keyboard. Depending on your OS, the log window will open:
MacOS
SURF offers a training on "Introduction to Data Management and Research Drive", in which we talk about data management in general and introduce the Research Drive service for sharing, handling and managing your research data. During the training we give a demo of Research Drive with some hands-on and you will get access to our Demo environment to play around with the tool.
The frequency of the course is three time per year (every 4 months). The course is free of costs, but registration is required. For more information about course at SURF, please see Training courses for research.
Goal: Introduce general concepts in data management, a good understanding of Research Drive usage, roles and permissions, and best practices
Target audience: Researchers, data stewards, data managers
We offer an onboarding training for institutions that are using an institutional (branded) instance of Research Drive. This is a one-time training and is part of the the support we deliver for the institutional instance contracts and there is no extra costs involved. For more information and possibilities for arranging the training, please contact SURF by making a request in our service desk portal.
The onboarding training has 2 sessions, basic and advanced and consists of a theoretical and (optional) hands-on part. The sessions can be given on a single day and to groups of up to around 30 people.
Below you can find more detail about the contents of the training.
Target audience: (Advanced) researchers, data stewards, data managers, IT support of the organisations
Goal: get basic understanding of what Research Drive is and how to use it as an end-user
Topics:
Goal: get an understanding of account, project folder and contract management, permissions, data sharing and collaboration using Research Drive
Topics:
Sessions can be (partially) adapted to customer's needs based on mutual agreement. On request, specific focus can be given to certain aspects. These requests should come in via Research Drive user group meeting with our users and customers, which is being organised 4 times per year.